The RETHINK, RETOOL, REBOUND framework allows for maximum customization and flexibility in order to meet associations, organizations, teams or individuals where they are and map out a realistic, achievable path forward.

Our custom leadership development programs, wellbeing consulting services, and speaker series will support results in building resilience and wellbeing.

In addition, we offer powerful and targeted support for individuals and teams with Certified Professional Coaching services.

Find out more about each of these services below.

"We are eager for Pam and Kate to come back – they left our employees wanting more!"

-Emma McCulloch, Customer


Short-term results often begin with behavior change. Long-term results don't end there. Our consulting services support organizations in building a sustainable culture of wellbeing by exploring key processes, technologies, resources, organizational structures, metrics/measures, and more. We believe wellbeing is a shared responsibility, so we leverage frameworks* from the Mayo Clinic, AMA, ASCO, etc. to ensure that organizations are aligned with evidence-based approaches and sustainable plans.

  • *Stephen Swensen MD, M. M. M., & Shanafelt, T. (2020). Mayo Clinic strategies to reduce burnout: 12 actions to create the ideal workplace. Oxford University Press.
  • American Medical Association. Creating the Organizational Foundation for Joy in Medicine.
  • Hlubocky, F. J., Shanafelt, T. D., Back, A. L., Paice, J. A., Tetzlaff, E. D., Friese, C. R., ... & Srivastava, P. (2021). Creating a Blueprint of Well-Being in Oncology: An Approach for Addressing Burnout From ASCO’s Clinician Well-Being Taskforce. American Society of Clinical Oncology Educational Book, 41, e339-e353.

Leadership Development Programs

Our leadership development program is built on deep research and practical experience in the healthcare environment. We don't do "one-size-fits-all," traditional training. Instead, we integrate group and individual coaching, scenarios and case studies pulled from your organizational data and experiences, and flexible training delivery options to ensure that you see measurable benefits and sustainable behavior changes.


  • Recover and Discover Wellbeing
  • Build Change Agility
  • Career Engagement & Joy at Work
  • Overcoming Compassion Fatigue


  • Healthcare Coaching for Success
  • Emotional Intelligence 101
  • Influencing Organizational Change
  • Retaining Top Talent


  • Building a Culture of Resilience
  • Leading in Crisis
  • Supporting Peers & Teams
  • Advocacy & Managing Change


Research studies show that executive coaching can significantly reduce symptoms of burnout and boost clinician well-being.*

We support teams and individuals in recovering from burnout, building resilience and strengthening leadership skills including communication, change/crisis management, time & priorities management and more.

*Dyrbye, L. N., Shanafelt, T. D., Gill, P. R., Satele, D. V., & West, C. P. (2019). Effect of a professional coaching intervention on the well-being and distress of physicians: a pilot randomized clinical trial. JAMA internal medicine, 179(10), 1406-1414.

Speaker Series

We collaborate with top-quality coaches and consultants to develop a series of presentations and workshops on hot topics in healthcare. 

Our workshops are customizable in length and delivery (in-person or virtual). You can mix and match current topics, which include:

Burnout and the Great Resignation: What you need to know

The data and debate around the great resignation can be boiled down to two questions: 1) What's causing it, and 2) What can be done about it? The answer to the first question - probably to no one's surprise - seems to be burnout.

But stress research can provide answers to the second question: what do we do about it? 

You will learn:

  • The stress continuum (and how to tell where you are on the continuum);
  • The signs of severe burnout and how they impact employee fit for duty;
  • Personal strategies to coping with stress and burnout; and
  • Organizational strategies to reduce burnout in their workforce.

Caring for caregivers: focus on compassion fatigue

Many who work in caregiving professions do so because they – and this will sound completely obvious – care. Compassion is their jam. It brings them immense joy.

But compassion can and does get depleted under certain circumstances. Caring for others can drain our own physical and emotional strength. We feel spent and cynical. We have a hard time empathizing or caring about our patients, co-workers, and even our loved ones.

What can we do about compassion fatigue? How do we build trust? Where do we start? You will learn:

  • The signs and symptoms of compassion fatigue and how they impact employee fit for duty;
  • Research-based strategies for individuals to manage the three main contributors to compassion fatigue; and
  • Organizational strategies to prevent compassion fatigue and reduce burnout in the workforce.

Grit and Resilience

When life knocks us down, there are two brain tools that help us to pick ourselves back up: grit and resilience. In psychological terms, resilience describes our emotional health. It's our ability to bounce back from challenges and the emotional strength we use to overcome crisis and failure. Grit, on the other hand, describes the mindset we use to persevere through challenges, crises, and failure.

These two brain tools work hand in hand. When life knocks us down, resilience gives us the emotional strength we need to get back on our feet. Grit is what makes us decide to get back up, brush ourselves off, and keep going.

You will:

  • Review four key elements for building grit and resilience;
  • Learn a fail-proof method for succeeding at your goals;
  • Discern the secret of staying resilient during times of crisis;
  • Discover the ten most powerful emotions to promote emotional wellbeing; and
  • Determine how to find your true passion and purpose.

focus on time & priorities management

What creates FOCUS? When using a camera or a pair of binoculars, it’s the lens that converges light rays on the right target. But some lenses are better than others -- crystal clear lenses sharpen our focus while blurry lenses only cloud up the view.

Likewise, some mental "lenses" you and I use in work and life will help us stay focused on the personal or professional goals we have set for ourselves. If these goals remain in sharp focus, then our actions will move us closer to the life we want. Using blurry "lenses," on the other hand, will cause us to stumble further away.

You will:

  • Review the five best practices to focus on your most important life goals and manage your time accordingly;
  • Learn four steps to translate work and life goals into a detailed action plan;
  • Discover how to overcome the internal urges or external forces that distract from your goals; and
  • Learn practical tools to manage some major distractions at work, like email and meetings.

leading Change in healthcare

Organizational change can be stressful because it creates uncertainty.

Leaders will explore key organizational psychology principles to reduce resistance and gain support for their initiatives. Based on these principles, they will create individual action plans to lead their organizations successfully through change.

You will: 

  • Review research findings about the stress of change;
  • Discuss how to support teams through change;
  • Identify obstacles (e.g.,"What if we don't agree?"); and
  • Discover strategies to overcome those obstacles.


Rethink, Retool & Rebound